Adventure Academy Privacy Policy and Notice at Collection
Effective Date: May 6, 2024
Welcome to Adventure Academy, which is owned and operated by Age of Learning, Inc. We are committed to providing children with a learning environment where every activity is just as fun as it is educational, and where you can feel confident that your child’s privacy is protected.
This Privacy Policy describes the ways in which Age of Learning, Inc., and its subsidiaries (collectively, we, our, us, or the Company) collect, use, and disclose information about you and the children who use your Adventure Academy account (Account), and any other websites, applications, and online services (Apps) that link to this policy (collectively, the Services). Our Services are directed toward children in third through eighth grades.
Please read this Privacy Policy closely. By using the Services, you agree to the handling of your and your child’s information in accordance with this Privacy Policy. If you provide us with your information (directly or indirectly through our service providers), we treat your information according to this Privacy Policy. We will use your Personal Information only in accordance with this Privacy Policy. If we need to use your Personal Information for any other purpose, other than as disclosed herein, we will update this Privacy Policy, as explained under Section 12 (Changes to Our Privacy Policy) below.
Summary of Key Points
- Adventure Academy is certified under kidSAFE’s FTC-approved COPPA Safe Harbor program. This means that the product has been independently reviewed and certified by kidSAFE to meet certain standards of online safety and privacy.
- Personal Information (PI) is defined in this policy to mirror the text of the California Consumer Privacy Act (CCPA) and means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
- We take your privacy seriously, and we never monetize your PI, though we may use it to provide you special promotions and offers.
- During Account registration, the only information we may ask you to provide about a child who will be using the Services is the child’s first name (or nickname), birth month and year, and gender. We also will ask you to choose an Academic Difficulty Level for each child.
- Other than in the places and for the purposes explicitly disclosed in this Privacy Policy, and Avatar names that are displayed when you choose to allow your Child Users to use the Services’ chat feature, we do not knowingly collect any PI directly from Child Users under age 13. For more information about where in the Services we may collect PI from children, including how our chat feature works, please see Section 3(B) (Information We Collect from Users) below.
- We do not ask for certain sensitive PI such as social security numbers, driver’s license numbers, or biometric data. However, paying subscribers are asked for payment information when they subscribe. Please see Section 3 (Information Collection) for more information about how we safeguard payment information.
- Because the security of your PI is important to us, we only ask for PI when it serves a business purpose and try to limit the collection of PI to only what is necessary to accomplish those purposes. We also use commercially reasonable physical, technical, and administrative security measures designed to safeguard all information collected by the Services.
- Our Services do not support social or federated login.
- Adult Users (as defined below) may contact us, when applicable, at any time as described in Section 13 (Contact Us) to request that we provide for their review, or delete from our records, any PI they have provided about Child Users associated with their Account, or to cease collecting PI from those Child Users. For information about when we automatically delete PI due to Account cancellation or inactivity, please see Section 10 (Location of Information Processing).
Table of Contents
- COPPA Safe Harbor
- Account Users
- Information Collection
- How We Use Information
- When We Disclose Information to Third Parties
- How to Access, Change, or Delete Account Information
- Account Cancellation and Reactivation; Data Deletion
- State-Specific Privacy Rights
- Links to Other Services
- Location of Information Processing
- Security
- Changes to Our Privacy Policy
- Contact Us
1. COPPA Safe Harbor
Adventure Academy is a member of the kidSAFE Seal Program. This means that the product has been independently reviewed and certified by kidSAFE to meet certain standards of online safety and privacy and is authorized to display the kidSAFE Seal under kidSAFE’s FTC-approved COPPA Safe Harbor program. Under the kidSAFE program users can also report concerns or complaints directly to kidSAFE through this link: https://www.kidsafeseal.com/certifiedproducts/abcmouse.html.
In addition, Child Users are blocked from accessing any external links. External links will be available only if an Adult User enters their password.
2. Types of Accounts and Users
How we collect, use, and disclose information depends on the type of Account and the type of User. We currently offer the following types of Accounts through the Services: Family Accounts, and Library Home Checkout Accounts (collectively, Accounts), which are described in our Terms and Conditions.
Users of the Services include Child Users (any child under age 18 who uses the learning portion of the Services) and Adult Users (including parents and legal guardians of Child Users, Gift Account purchasers, and librarians, collectively referred to as Users.
3. Information Collection
There are two general categories of information that we collect.
A. Information Users Provide to Us
As more fully set forth below, we and our third-party service providers collect information that Users provide when using the Services, including when Adult Users sign up for the Services, create an Account, or contact us with a question, comment, or request, and when Child Users use the interactive chat feature through the Services. However, we will only use or disclose this information in accordance with this policy and applicable law. Please see Section 5 (When We Disclose Information to Third Parties) below for more information and how we limit disclosure of Child User information.
1. Adult Users
Adult Users must register for an account on behalf of the Child User. Adult Users are asked to provide certain PI about themselves when registering for any Account, including first and last name, email address, and telephone number (which is optional). Payment information is collected from Adult Users who register for an Account, including those who purchase a Gift Account for others, unless Adult Users are purchasing through iTunes, PayPal, or other similar mechanisms with which we integrate. For your security, we do not store your complete credit card number in our databases but retain only the first six digits and last four digits so that we can identify your Account and respond to your requests and questions.
Adult Users are asked to provide certain PI about themselves when registering for any Account, including first and last name, email address, and telephone number (which is optional). The other information provided at registration depends on the type of Account or Adult User. For example:
Payment information is collected from Adult Users who purchase a Family Account, including those who purchase a Gift Account for others, unless Adult Users are purchasing through iOS Apple ID, PayPal, or other similar mechanisms with which we integrate. For your security, we do not store your complete credit card number in our databases but retain only the first six digits and last four digits so that we can identify your Account and respond to your requests and questions.
The email address is also collected when the Adult User purchasing a Family Account or the User setting up a Library Home Checkout Account.
The library name and address (state and city or branch only) are collected from Adult Users who register for a Library Home Checkout Account.
Adult Users who register for a Family Account or Library Home Checkout Account may be asked to provide the first name (or nickname), birth month and year, and gender of Child Users who will be accessing the Services through their Account.
In addition, Adult Users can provide us with information through a separate password-protected section (i.e., the Parent Section) of the Services. This section, accessible via the Menu on the Character Select section of the Services, allows Adult Users to administer their Accounts, including when they add Child Users, provide testimonials, seek customer support, or submit comments or questions.
If you submit any information relating to other people in connection with the Services, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
2. Child Users
Child Users have the ability to participate in our chat feature through the Services, which is available zone-wide (available to all Child Users in a particular “zone” or area of the Services, such as the Academy or the Commons) or private (just between two different Child Users). We encourage you to use the Services with your Child Users and to view and monitor any content and chats created, uploaded, posted, or transmitted by them. Please be aware that zone-wide chat logs will not be saved to the Account and therefore will not be available for your review. However, a Child User’s chat messages to another Child User in a private chat will be stored until that chat chain is deleted.
B. Information We Collect from Users
We and our third-party service providers collect PI directly from Users of the Services in the form of the actions they take and activities (or quests) they complete when using the Services. For example, from Adult Users, we may collect information about patterns of usage and order history, and from Child Users, we may collect information about patterns of usage, which activities a child commences and completes, when a child starts and stops an activity, which areas of the Services the child frequents, the number of questions answered correctly or incorrectly, how many virtual coins (Coins) the child earns, what virtual items the child selects to exchange for Coins or chooses to buy from, or sell to, other Users, and the child’s choice of Avatar and customization. From all Users, we may collect chat logs and information posted or transmitted through the interactive chat feature of the Services (as described below).
We and our third-party service providers also use a variety of technologies, such as cookies (small text files that the Services save on your computer or mobile device), to automatically collect certain technical information from your computer or mobile device over time and across different websites, including when you (both Child and Adult Users) use the Services, such as your browser type, operating system, device type, the page served, your IP address, the approximate geolocation of your computer or mobile device, and the websites you visited prior to visiting the Services. When you download and use one of our Apps, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
We and our third-party service providers may use the information collected through these technical methods for several purposes, including delivering content, tracking and enhancing our Users’ experience with the Services, and delivering advertising to visitors to www.adventureacademy.com when they visit other websites and applications. For example, when you return to the Services after logging in, cookies help the Services recognize who you are without having to log back in. The information collected through these technical methods on the child-directed portions of the Services are used only to support the internal operations of the Services. We do not allow third-party advertising networks to collect information about Users who are logged in to their Accounts. More information about the use of cookies is set forth below.
Cookies
We use cookies, which are small text files placed on your device, to collect certain Internet log information and visitor behavior information. More information about cookies is available at www.aboutcookies.org. We use cookies to recognize your device and to provide and improve our Services as described below. We use the following cookies:
Essential Cookies
These cookies are essential to provide you with services available through the Services and enable you to use some of its features. For example, they allow you to log in to secure areas of our Services and help the content of pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Functionality Cookies
These cookies allow us to remember choices you make when you use our Services, such as remembering your language preferences, remembering your login details, and remembering the changes you make to other parts of Services, which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to reenter your preferences every time you visit our Services.
Analytics and Performance Cookies
These cookies are used to collect information about traffic to our Services and how Users use the Services. The information gathered does not identify any individual visitor. It includes the number of visitors to our Services, the websites that referred them to our Services, the pages they visited on our Services, what time of day they visited our Services, whether they have visited our Services before, and other similar information. We use this information to help operate our Services more efficiently, to gather broad demographic information, and to monitor the level of activity on our Services.
If you do not want the Services to collect information through cookies, you can set your web browser to reject cookies from the Services. Each browser is different, so you should check your browser’s Help menu to learn how to change your cookie preferences. However, please note that if you reject or block cookies from the Services, the Services may not function as intended. For example, you will not be able to remain logged into your Account, and therefore, you would have to log in during each page transition.
Social Media Cookies
These cookies are used when you share information using a social media sharing button; “like” button on our Services (available in the Parent Section for Family Accounts only); or you link your account or engage with our content on or through a social networking website, such as Facebook, Twitter, or Google+. The social network will record that you have done this.
Except as otherwise provided in this policy, such as when a resident of a state that offers additional privacy protections has opted out of sharing PI for valuable consideration, by continuing to use our Services, you are accepting our use of these cookies that make advertising and communications more relevant to you and your interests and further help us to improve our Services.
Push Notifications and SMS: Additionally, if you downloaded the App on your mobile device to access the Services, as part of your use of the Services, we may ask if you would like to receive push notifications, which may include alerts and notifications, badges, banners, and sounds on your mobile device. You may choose to stop receiving push notifications at any time by changing the settings on your mobile device. If you provide us with your mobile phone number, we may send you SMS text messages about your account. Please note that your carrier may charge you for the text messages you receive. To permanently stop receiving SMS text messages from us (if you are located in the U.S. or Canada) text STOP, CANCEL, or UNSUBSCRIBE in reply to any SMS text message sent by us.
4. How We Use Information
We will never monetize the PI of any User of the Services by providing it to a third party in exchange for money, except as described in this policy in the context of a sale of the Company.
We and our third-party service providers may use the information collected from Users as follows:
Adult User Information: Information collected from Adult Users may be used:
- To permit you to register for and use the Services, including, for example, to send you communications about Child User progress or your Account, or to allow you to provide Feedback through the Parent Section. For security purposes, the Parent Section is password protected.
- To complete and fulfill your purchase, such as to process your payments, communicate with you regarding your purchase, and provide you with related customer service.
- To respond to your inquiries and fulfill your requests, retrieve your password, or provide technical support.
- To send you marketing communications that we believe may be of interest to you. While it is never our intention to send any marketing messages to children, if you believe a Child User has received such a marketing communication, please contact us as described in Section 13 (Contact Us) You can always choose to stop receiving these marketing messages by simply following the instructions contained in the message or, if the communication is by phone, by informing the caller of your desire not to receive further phone communications. For all Accounts, you may not opt out of receiving administrative messages from us regarding your Account, such as password reset emails and customer support messages
- To deliver our advertising to you based on your visits to the non-child-directed portions of the Services (such as www.adventureacademy.com), for example when you visit third-party websites and applications or via postal mail. You may opt out of receiving online interest-based advertising from our interest-based advertising providers by visiting aboutads.info/choices. For more information about web browser “do not track” signals, visit www.allaboutdnt.org.
- To measure the effectiveness of our advertising to adults.
Child User Information: Information collected from Child Users may be used:
- To measure a Child User’s performance in activities and to adapt a Child User’s learning experience to the Child User’s learning needs.
- To analyze, provide progress reports on, or provide an assessment of a Child User’s performance to the Adult User on the Account.
Both Adult and Child User Information: Information collected from both Adult and Child Users may be used:
- To allow us to assess and improve the Services, its educational content, and other services we provide (for example, to improve our content and User experience); to research, evaluate, and improve the educational efficacy of the Services; and to inform our understanding of the Services’ User base.
- To customize, adapt, and personalize Users’ viewing and content-consumption experience; for example, by measuring a Child User’s performance in activities and adapting the Child User’s experience to their learning needs.
- To maintain and analyze the functioning of the Services.
- To maintain, monitor, and/or censor Chat Content in our sole discretion to avoid any violations of this Privacy Policy, our Terms & Conditions, or any applicable law.
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to detect violations of and enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates, including the security of the Services; (f) to protect our rights, privacy, safety, or property, or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain (collectively, [a-g] are Other Uses and Disclosures).
5. When We Disclose Information to Third Parties
PI collected from both Adult and Child Users will not be disclosed except for the following purposes, which include our operations purposes:
- To third parties who perform certain services for us, such as processing credit cards, filtering Chat Content, or conducting research on the educational impact of the Services, provided that the service providers agree to keep the information confidential and to use it only for purposes that are permitted by this Privacy Policy. By continuing to use the Services, you are intentionally directing us to transmit the information submitted to us by Adult Users to our affiliates and business partners for business purposes, such as executing transactions and preventing fraud.
- As we believe to be necessary or appropriate as set forth above in Other Uses and Disclosures and in other instances substantially similar to those listed in this Section.
- When we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements. If required or permitted to do so under the law, and if deemed necessary or warranted, we may provide notice to Users prior to the disclosure.
- Subject to confidentiality agreements, the terms of this Privacy Policy, and applicable law, information may be disclosed to service providers, advisers, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, transfer, or license all or a portion of our assets in bankruptcy or otherwise. This means that if some or all our assets are acquired or otherwise transferred or licensed, including in bankruptcy, that such acquirer shall be subject to the same commitments stated under this Privacy Policy.
In addition, with respect to Family Accounts, we may use third-party advertising networks and other affiliates in association with cookies, pixel tags, or IFrames, for Adult Users’ visits to the non-child-directed portions of the Services and to (1) deliver interest-based advertising to those Adult Users, including our advertising, when those Adult Users visit third-party websites; and (2) provide us with statistics about the effectiveness of our advertising on third-party websites. These third-party advertising networks may use this cookie information in accordance with their own privacy policies.
We do not disclose the PI of any Child User to third parties for any marketing or promotional purposes. This also means that we do not share the PI of children under the age of 16 for valuable consideration.
We also may disclose de-identified and/or aggregated User information for any other purpose as permissible by applicable law—for example, the distribution of de-identified User records to outside researchers or the distribution of reports containing aggregate User demographic and traffic patterns—provided that no individual Adult User or Child User or any specific end-user device can be readily identified.
6. How to Access, Change, or Delete Account Information
An Adult User can review or change the information they provided when they registered for the Services, including by adding or removing Child Users to or from the Family Account by updating information through the Services’ Parent Section. In addition, Adult Users may contact us at any time as described in Section 13 (Contact Us) below to request that we provide for their review, or delete from our records, any PI they have provided about Child Users associated with their Family Accounts, or to cease collecting PI from those Child Users, as applicable. Please keep in mind that a request to delete PI may lead to cancellation of your Family Account or the inability to use the Services or certain portions of the Services.
When we change or delete any PI at your request, we will make good faith efforts to make the changes in our then-active databases as soon as reasonably practicable, generally within 24–48 hours. Changing setting options may not result in immediate changes to the settings, which are subject to our operations and maintenance schedules. Please note that information may remain in backup or archive records, and we may retain certain data relevant to preventing fraud or future abuse or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable or de-identified data, Account recovery, or if required by law. All retained data will continue to be subject to the Privacy Policy in effect at that time.
7. Account Cancellation and Reactivation; Data Deletion
At any time, Adult Users may cancel their Family Account through the Parent Section of the Services. Library Home Checkout Accounts, which are free to Users, will remain active for the duration of the user’s library card. If a User wishes to cancel prior to the end of their library card’s term, they should contact Customer Support. For Accounts that have been canceled, if the Account remains inactive for 24 months, we will delete all Child User PI in our active databases associated with the Account (Account Information), unless otherwise stated in this Privacy Policy. The 24 months is provided so that you have the ability, following cancellation of an Account or inactivity, to reactivate your Account and potentially recover previous information and resume where the Child User left off. We will not use Child User PI for any other purpose other than for reactivation of the Account. However, we provide no guarantee, and shall have no liability or obligation to ensure that all Account Information and Services-related progress will be available or accessible or all learning or personalization features will be able to be recovered or resumed. If a User requests that PI be deleted prior to the end of the 24-month period of inactivity, we will take commercially reasonable steps to satisfy that request. However, if the User is a resident of a state where additional privacy protections are required by law (see Section 8 for a list of these states), the provisions of Section 8 shall govern.
Account information that Adult Users provide, such as the Adult User’s email address, the age (only year but not birthday or month), number of children associated with a Family Account, and the subscription price and length, will be retained for a total of 5 years following cancellation.
Upon Account cancellation, de-identified Adult and Child User information may nonetheless persist internally in our archive files or similar databases, and may still be used, on a de-identified basis, for our internal support, administrative, and record-keeping purposes including but not limited to allowing us to improve the Services and other services we provide through research, evaluation, and analytics as permissible by applicable law.
Please note that following a request to delete information or cancel your Account under Sections 6 or 7 of this Privacy Policy, information including PI may remain in backup or archive records, and we may retain certain data if required by law, relevant to preventing fraud or future abuse, or for legitimate business purposes, such as account recovery and customer support, and all are subject to our internal records retention periods. All retained data will continue to be subject to the Privacy Policy in effect at that time and applicable law.
8. State-Specific Privacy Rights
States with comprehensive consumer data privacy laws may provide residents with additional rights regarding our use of PI. The following Section applies to individuals who reside in specific jurisdictions that provide additional privacy rights, including California, Colorado, Connecticut, Utah, and Virginia (“Relevant States”).
Under the Relevant States’ laws, we are required to disclose the categories of sources from whom we collect PI (explained below) and the third parties with whom we share it (explained above). We are also required to communicate information about rights you have under Relevant States’ laws, such as:
Right to Access Specific Information and Data Portability Right: You have the right to request that we disclose certain information to you about our collection and use of PI over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of PI we collected about you.
- The categories of sources for the PI we collected about you.
- Our business or commercial purpose for collecting or selling that PI.
- The categories of third parties with whom we share that PI.
- The specific pieces PI we collected about you (also called a data portability request).
- The business purpose for which PI was disclosed, and the PI categories that each category of recipient obtained if we disclosed PI for a business purpose.
Right to Correct Information: You have the right to request we update PI about you that is incorrect in our systems.
Right to Delete: You have the right to request that we delete the PI that we have collected from you, subject to certain exceptions. We will use commercially reasonable efforts to honor your request, in compliance with applicable laws. Please note, however, that we may need or be required to keep such information for our legitimate business purposes or to comply with applicable law.
Right to Opt Out of the Sale or Sharing of Personal Information for Cross-Contextual Behavioral Advertising: As stated in the Summary of Key Points above, we will never monetize the PI of any User of the Services by providing it to a third party in exchange for money. Some Relevant States’ laws apply a broader definition of the term “sell” that includes disclosing PI to any third party for valuable consideration. When we work with our advertising partners, we are disclosing certain information such as cookies for their services, which are of value to us. You may be entitled to direct us to stop disclosing your PI to third parties for monetary or other valuable consideration. You can exercise such right to opt out here: Do Not Sell My Personal Information
Right to Limit Sensitive Personal Information Use: You have the right to limit the use of sensitive PI regarding you.
Non-Discrimination: We will not discriminate against you for exercising any of your rights.
For details on exercising these rights, please see “Exercising Access, Disclosure, Data Portability, and Deletion Rights” below.
Information We Collect and Share
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
We have collected the following categories of PI from or about consumers within the last 12 months:
Category | Examples | Collected | |
Adult | Child | ||
A. Identifiers | A real name, alias, unique personal identifier, online identifier, Internet Protocol address, email address, telephone number, Account name, or other similar identifiers | Yes | Yes |
B. PI categories | A name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some PI included in this category may overlap with other categories. | Yes | Yes (First name only) |
C. Protected classification characteristics under applicable state or federal law | Sex (including gender) | Yes | Yes |
D. Commercial information | Records of personal property; products or services purchased, obtained, or considered; or other purchasing or consuming histories or tendencies | Yes | No |
E. Biometric information | Genetic, physiological, behavioral, and biological characteristics or activity patterns used to extract a template or other identifier or identifying information—such as fingerprints, face prints, voiceprints, iris or retina scans, keystroke, gait, or other physical patterns and sleep, health, or exercise data | No | No |
F. Internet or other similar network activity | Browsing history; search history; or information on a consumer’s interaction with a website, application, or advertisement | Yes | Yes (A child’s progress within the app only) |
G. Geolocation data | Physical location or movements | No | No |
H. Sensory data | Audio, electronic, visual, thermal, olfactory, or similar information | No | No |
I. Professional or employment-related information | Current or past job history or performance evaluations | No | No |
J. Nonpublic education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) | Education records directly related to a student, such as grades, class lists, student schedules, and student identification codes, maintained by an educational institution or party acting on its behalf | No | No |
K. Inferences drawn from other PI | Profile information reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes | Yes | Yes |
L. Sensitive PI | Social security number, driver’s license, state identification card, or passport number; account login, financial account, debit card number, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; a precise geolocation; racial or ethnic origin; religious or philosophical beliefs; mail, email, and text message contents; and genetic data. | No | No |
In addition, we are required to provide you certain information about the business and commercial purposes for which we collect and share PI.
Business and Commercial Purposes for Which We Use Personal Information
We may use or disclose the PI we collect from each of the Categories of PI listed above for one or more of the following purposes:
- To fulfill or meet the reason you provided the information;
- To provide, support, personalize, and develop our Services;
- To process your requests;
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and to monitor and improve our responses;
- To provide customer service;
- To understand how Users interact with our Services;
- To conduct research, testing, analysis, and development;
- To detect security incidents and prevent fraud;
- To debug and repair errors;
- To create, maintain, customize, and secure your Account with us;
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
- As described to you when collecting your PI or as otherwise set forth in Relevant States’ laws;
- To advance our commercial and economic interests, such as delivering interest-based advertising of our products and services to Adult Users and analyzing the effectiveness of our advertising; and/or
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which PI held by us about our Users/consumers is among the assets transferred.
Categories of Personal Information We Share:
We may share your PI by disclosing it to a third party for a business purpose described below. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the PI confidential, and prohibit using the disclosed information for any purpose except performing the contract.
In the preceding 12 months, we have also disclosed the following categories of PI for one or more business purposes:
Personal Information Category | Category of Third-Party Recipients | |
Business Purpose Disclosures of Adult and Child Personal Information | Sales | |
A. Identifiers | Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks (only applies to Adult PI), and government entities | Advertising networks |
B. Customer records PI categories | Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks (only applies to Adult PI), and government entities | Advertising networks |
C. Protected classification characteristics under applicable state or federal law | None | None |
D. Commercial information | None | None |
E. Biometric information | None | None |
F. Internet or other similar network activity | None | Advertising networks and partners |
G. Geolocation data | None | None |
H. Sensory data | None | None |
I. Professional or employment-related information | None | None |
J. Nonpublic education information | None | None |
K. Inferences drawn from other PI | Affiliates, partners, parent/subsidiary organizations, service providers, advertising networks (only applies to Adult PI), and government entities | None |
L. Sensitive PI |
| None |
Our Retention of Personal Information
We retain PI for as long as necessary to provide the services and fulfill the transactions you have requested, or for other business purposes, such as complying with our legal obligations, resolving disputes, and enforcing our agreements. We decide how long we need PI on a case-by-case basis. We may consider the following factors when making retention decisions:
- Whether we need to keep some of your PI to maintain your Account;
- Whether we are required by law to keep some types of PI for certain periods of time to comply with our legal obligations; and
- Whether we need some of your PI for other business purposes, such as to prevent harm and ensure safety and security of our Services, investigate possible violations of our terms and conditions of use, or protect ourselves.
If we determine your PI is no longer necessary using the factors above, we will generally destroy or anonymize that PI.
Exercising Access, Disclosure, Data Portability, and Deletion Rights
To exercise the access, disclosure, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either contacting us as set forth in Section 13 (Contact Us) below, or by visiting here: Privacy Portal
Only you or a person registered with the applicable Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your PI. You may also make a verifiable consumer request on behalf of your Child.
For all requests, please clearly state that the request is related to “Your Privacy Rights,” indicate which type of request you are making, and provide your name and an email address or phone number where we may contact you. We are not responsible for notices that are not labeled or sent properly or that do not include complete information.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected PI or an authorized representative. We will verify your request by asking you to provide information related to your interactions with us. We will not otherwise ask for PI from you that we would not otherwise maintain as part of providing our Services.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with PI if we cannot verify your identity or authority to make the request and confirm the PI relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use PI provided in a verifiable consumer request to verify the requester’s identity or authority to make the request.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response electronically. Any disclosures we provide will only cover the 12-month period preceding the receipt of the verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide the PI that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
To appeal a decision regarding a consumer rights request, please submit your appeal using our portal, email, telephone, or postal mail. Your appeal should include an explanation of the reason you disagree with our decision. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
Non-Discrimination
We fully support your privacy rights and will not discriminate against you for exercising them.
Notice of Financial Incentives
We may offer special incentives to users who enroll in certain promotions. The availability of these promotions to you at any given time will vary. If we offer such programs, we may ask for your PI (such as your email address) as a prerequisite to your participation in the promotion.
The promotions that may be available to you are email offers. When you subscribe to receive emails from the Company, we may offer you special savings in the form of digital coupons for free or discounted products and announcements of sweepstakes, contests, and giveaways. To participate in these email offers, you must provide a valid email address. You may opt into the email offers by visiting our website or navigating through your Account. You may opt out of email offers and other programs at any time through the same means they are offered, or by contacting us as provided in Section 13(Contact Us) below.
The value we place on the PI that we collect in connection with these promotions is calculated by determining the approximate additional spending per promotion participant, compared to individuals for whom we do not have email addresses, or other collected information.
9. Links to Other Services
In certain sections of the Family Account Services, we may include links to external websites or applications (for example, Facebook and Twitter). However, to protect children from accessing these external websites, an Adult User will be required to enter a valid password. These websites and applications are governed by their own privacy policies or information collection practices, which may be substantially different from ours. We encourage you to review the privacy policies and information collection practices of any external websites and apps, as those parties’ practices would not be subject to this policy.
10. Location of Information Processing
The Services are controlled and operated by us from the United States. Your information may be stored and processed in any country where we have facilities or in which we engage service providers, including the United States, which may have data protection laws that are different from those of your country. In addition, your information may be subject to access requests from governments, courts, or law enforcement officials in countries where it may be processed, under the laws of those countries.
11. Security
The security of your PI is important to us, and we employ physical, technical, and administrative security measures designed to safeguard the information collected by the Services. We use industry standard SSL (secure socket layer technology) encryption to transfer PI. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to buildings and files. We also conduct periodic audits of our security (no less than annually) to apply best practices and reasonable industry standards.
Account holders create a password in the registration process. You can help protect against unauthorized access to your Account and PI by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your Account. At registration, we assign a Member ID to each Account and use those Member IDs to authenticate logins, allow access to the subscription content, and monitor compliance. The Member ID is also used to authenticate users when requesting technical support. Access to PI is limited (through user/password credentials and two-factor authentication) to those employees who require it to perform their job functions.
However, no data transmission over the Internet can be guaranteed to be completely secure. If there is a breach of our security, we will notify you where required by law or deemed necessary and appropriate under the circumstances. We are not responsible for the security of information you transmit to the Services over networks that we do not control, including the Internet and wireless networks. If you have reason to believe that your interaction with us is not secure, please contact us as described in Section 13 (Contact Us) below.
12. Changes to Our Privacy Policy
We constantly try to provide the best services, and accordingly, our Privacy Policy will change from time to time. If we update this Privacy Policy, we will notify you by posting the revised Privacy Policy on the Services; and for certain revisions that materially expand the ways in which we use or share the information previously collected from you through the Services, we will either display an alert next to the Privacy Policy, display an alert upon login to the Services, or directly communicate with you (for example, via the email address associated with your Account).
13. Contact Us
Age of Learning, Inc., is in the United States of America. Age of Learning, Inc. is the operator of all the Services. You may contact us below if you have any questions, complaints, or other issues related to this Privacy Policy and issues related to your or a Child User’s information for which you are responsible:
Mailing address:
Age of Learning, Inc.
Attention: Legal Department
P.O. Box 230
Glendale, CA 91209
USA
Telephone Number +1.800.633.3331
Email address: privacy@aofl.com
Data Privacy Officer
DPO@aofl.com
101 N. Brand Blvd. , 8th Floor
Glendale, CA 91203